Delivery

All products are shipped within 24 hours of ordering Monday-Friday unless otherwise specified on the individual product description page. Tracking numbers are sent via email.  If you didn't receive the shipping confirmation email please check your spam box, notify us by email, or give us a call.   Your item will ship from one of our warehouses (California or Ohio) depending on your location and stock availability. Most orders ship via USPS Air Priority, UPS Ground, or FedEx Ground. Most items ship free. If you need express shipping, please call us at +1 (510) 214-3093 and we'll get it taken care of.  

Returns

Returns on most new and unused items are accepted within 30 days of purchase.  Special order, custom order, bulk discounted orders, international orders, and rare fitting orders cannot be cancelled or returned. Buyer pays shipping for returns. 25% restocking fee is applied to all returns. Returns must be approved before sending in. Contact us for an RGA number for approval before you send in your returns. Once your returns slip has been issued it will list instructions with a ship-to address. Return orders MUST be accompanied with original return slip or may be rejected at receiving.  

Rare Fittings

Special order, custom order, bulk discount orders, rare items & international order items cannot be cancelled or returned. Rare fittings include but are not limited to 2" NH (NST) and 3" NH (NST) fittings. Please make sure you are 100% sure of the product specifications you are ordering. If you don't fully understand the products you are ordering, please ask us for help to confirm the correct specifications you're looking for. 

Cancelled Orders

If you order has not been shipped it may be possible to cancel. Cancelled orders are subject to 5% transaction fee. Cancelled orders due to backorder on listed "IN STOCK" items are not subject to a 5% transaction fee.

Warranty Information

All products will always be covered under their listed warranty. Product warranties are listed toward the bottom of each product description page. If you are unsure about your item warranty, always contact us before your purchase +1 (510) 214-3093 or sales@waterpumphose.com